Return and Refund Policy

At Graph Shop, we are committed to providing you with the best shopping experience. If you need to return a product or request a refund, please review our policy below:

1. Return Policy

Eligibility: Returns are accepted within 7 working days from the date of delivery.
Condition for Returns: To be eligible for a return, the following conditions must be met:
- The product must be unused and in the same condition as when you received it.
- The product must be in its original packaging.
- The parcel must not have been opened or tampered with.
Process: To initiate a return:
1. Contact our customer service team at +92-03266308610 or info@6graphshop.com to request a return.
2. Provide your order number and reason for the return.
3. Our team will provide you with instructions for returning the product.

2. Refund Policy

Processing Time: Refunds will be processed within 15 days after we receive the returned product.
Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or payment provider.
Non-Refundable Items: Certain items may not be eligible for a refund, including but not limited to:
- Products that have been opened or used.
- Products not returned in their original packaging.

3. Return Shipping

Cost: The cost of return shipping is the responsibility of the customer unless the return is due to a mistake on our part (e.g., incorrect or defective items).
Instructions: Follow the return instructions provided by our customer service team. Ensure that the return package is properly labeled and securely packed.

4. Contact Information

For any questions regarding returns or refunds, please contact us at:

Phone: +92-03266308610
Email: info@6graphshop.com
Address: Zainab Tower, Model Town Link Road, Lahore, Pakistan

Thank you for shopping with Graph Shop. We value your satisfaction and strive to make your shopping experience as smooth as possible.